2021- Technical Support Engineer

In this role, I resolved technical problems that occurred abruptly and required immediate solutions. I analyzed system logs for potential problems or errors related to system performance or security threats. Additionally, my responsibilities included assisting, escalating, and resolving issues faced by international clients.

Company -Biz2credit info services Pvt. Ltd.
Duration ~1 year
Location -Noida

2021-- Application Solution Engineer

In this role, I resolved complex technical issues promptly and effectively, addressing abrupt technical problems requiring immediate solutions. I created business reports for clients and internal stakeholders, managed alerts and checklists, and scheduled them daily using tools like Obsidian. Additionally, I managed new projects, created application reports, and supported data pipelines and ETL processes. I developed bug fixes and enhancement requests for the Engineering team and monitored monthly releases. Furthermore, I conducted thorough testing and quality assurance processes, improving user experience and minimizing downtime.

Company -Finxera India Pvt. Ltd.
Duration ~2 year
Location -Chandigarh

2023-- Senior Product Support Engineer

In this role, I identified potential operational problems with existing products and implemented corrective action plans accordingly. My responsibilities included working on business support tickets and production issues, handling escalated accounts, and providing fast resolutions. Additionally, I was involved in creating bug fixes or enhancement requests for the Engineering team and monitoring quarterly releases. I also contributed to creating knowledge base articles and troubleshooting steps for the Tier 1 team.

Company Cornerstone Ondemand services india pvt ltd
Duration ~1 year
Location -Hyderabad

Personal Information

Experienced Senior Support Engineer adept at resolving complex technical issues, enhancing system performance, and providing exceptional client support.
    Date of Birth: -May 8, 1993
    Gender: Male
    Nationality: Indian

Education

    Technical Support Fundamentals
    Google Certification
    12/2021

    Bachelor In Science
    Calcutta University, Kolkata
    08/2016

Skills

    HTML5, CSS3
    REST API, Web services, Webhooks
    Postman
    SQL and NO-SQL
    Elastic Search
    Splunk, Fiddler, SQL Server profiler
    Obsidian
    Sustaining Engineering
    Application Solution Engineer
    Advanced troubleshooting
    Python (Basic)

Hobbies and Interests

    Listening to Music
    Web Development